Identity theft? Yahoo ignores my cause.
11/16/05
And I will not rest quietly until it gets solved.
A long time ago, I opened up a group thru Yahoo groups. Time went by (a few weeks or months perhaps) then, eventually I stopped posting for a while. When I came4 back to the site, I was not able to log in.
I went to their help site to find assistance, and then decided to finally give in and change my password.
Well after 4 times or so of giving them via their "unable to sign in" protocol my name, yahoo email address, and my mother's maiden name I gave up as the site repeatedly told me my mother's maiden name was the incortrect response for me to be able to log in.....
I left the issue to rest for a while, and tried again online. No success.
I gave them a call finally, as there is no email addresses to contact and no "real" people behind the sites. The person on the other side of the phone would not accept my basic information either and told me that my mother's maiden name was not the right one I had given!...
I the mean time, there is a new member, possibly two that have signed in to the group and have posted spam that has been there for the last year or more. I tried calling the company yesterday as well, to no avail. A series of recorded messages, but no real humans behind the scene.
I emailed one of their departments yesterday to no avail either.
So, I guess that my next campaign in life is to pursue my case until someone or anyone at the company decides to collaborate with my restoring my stolen identity and be given full rightful access to my group.
If you feel and believe that posting this in different places will assist me in my pursuits, please drop me a line at edfern34@hotmail.com
I will see that your efforts in assisting me with this issue get rewarded.
Thanks!
Godsdragon
UPDATE 11/22/05
I contacted the Company again. Have not heard from them.
They sent a survey, I filled it in with my thoughts and oppinions indicating there is a problem, but I guess they really do not care...
UPDATE 12/02/05
Have not heard from Yahoo as of yet...Could it be that it is not just me that gets the end of the stick here? I found this article today that could explain very well why Yahoo does not care about someone like me:
http://news.yahoo.com/s/afp/20051201/wl_afp/
iraq_051201185052;_ylt=Anz0pmdMejGb9ny9f_mZQMCs0NUE;
_ylu=X3oDMTA3b2NibDltBHNlYwM3MTY-
Technorati tags: identity theft,customer,Yahoo!,action
posted by Godsdragon @ 8:55 AM
3 comments
3 Comments:
Hi Ed,
I surfed over to Yahoo! groups to see if I could find any further information on addressing identity theft issues and finally told them they were not even coming close to answering my questions. The commentary screen popped up and this is what I sent their way:
A friend of mine had his account changed by an unknown user and is unable to log in to administrate his group. Spammers have taken over what was promising to be a worthy endeavor. It appears that the identity theft policy at Yahoo! is sorely lacking -- is there no way to positively identify a group owner by his IP and restore access to his account while punishing the perpetrator? Thanks for asking for further comments. HAND-pda (aka crrbuddy, longtime Yahoo! account holder and group owner who watched a group get annihilated by MSN with no explanation, despite numerous inquiries and objections from the membership -- incentive for Yahoo! to do better...)
Could you post the link to the group? I'd like to see more of what it's all about. Keepin' the faith, hope, and most of all...
Love
I don't quite understand the following -- do they mean that a user can reset their password with only the DOB and ZIP code, or that in addition to the original password? I suppose if resetting a pass was as simple as providing the two basic details, you would have already fixed the problem.
"To reset your Yahoo! password, a person needs to know your date of birth and ZIP code. To learn your new password, a person also needs access to your alternate email account or know the answer to your secret question. That's why it is important to pick a secret answer only you know."
Doesn't sound like they believe there's a legitimate way to hack into an account there at Yahoo! I suppose this is the report form you filled out at the Security Center:
http://add.yahoo.com/fast/help/us/security/cgi_feedback
"If you have already been tricked into giving your password, please use the contact form and supply as much detail as possible."
I still think there must be a way to identify the IP of the person who originally created the account/group and nip this whole thing in the bud. If you ever get through to another live person, perhaps the giraffe approach will prompt them to respond in kind. Thinking 'boutcha, my friend, and hanging on to hope for a positive outcome. Keep us updated and HAND-pda
Put it this way Penne, all I wanted was to get back to my group and DELETE IT! that's all... I geve them my name, zip, login name, and my answer to the "secret" question...What more could they possibly want from me?
What ticks me off is that they are playing by the numbers...They figure they don't have to give a rats ass about me...
Thanks so much for the support, and yes, I will keep you posted...
godsdragon
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