Does BPO Have a Future?

October 5, 2005
Is Business Process Outsourcing Killing Itself?
By John Parkinson
As business process outsourcing looks to automation to cut costs, it just might be sowing the seeds of its own demise.

Ever since the process reengineering wave of the 1990s, businesses have been looking at their core operations with an eye to cutting costs. Companies typically have three options: Consolidate and standardize operating processes via a shared-services strategy; upgrade the level of automation to reduce labor costs and boost productivity; or outsource the process to a third party that can offer economies of scale, global sourcing economics or access to more focused management expertise
Is Business Process Outsourcing Killing Itself?
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